Welcome to
Village Voice

Built for Whiteley Village.
Built for you.

VoiceVillage • voicevillage.co.uk

Village Voice

Your community companion

Village Voice is your digital companion for life at Whiteley Village. It puts everything you need in one place, right on your phone.

Village news
The Trust sends a message and you see it here instantly. No more missing notices.
Events calendar
Everything that is on in the village, in date order. Add events straight to your phone calendar.
Message board
Post a question or share a thought with the community. Submissions are read by the WVRC.
Stories
Record and share your memories. Listen to the stories of your neighbours.
Emergency contacts
NHS, Trust contacts and your personal emergency information — always one tap away.

Everything works through your phone browser.
No download. No password. Just tap your name.

Village Voice
Focus Group Briefing

Welcome to the Focus Group

Thank you for being part of this. Your experience and honest feedback will directly shape whether Village Voice is offered to all Whiteley residents.

Who you are

You have been personally invited to join this group because of your commitment to Whiteley Village and your interest in its future. Your experience of community life here, and your willingness to give honest feedback, is exactly what this trial needs.

What we are asking you to do
1

Use the app naturally over the trial period. Explore the features, read the news, try the surveys.

2

Try VoiceMemories if you are willing — record a short story or memory. Entirely optional.

3

Note anything that works well, anything that doesn't, and anything you think is missing.

4

Answer the surveys posted during the trial — these are part of the evaluation process.

5

Join a short group conversation at the end of the trial to share your experience and reach a collective view.

What we want to learn
✓  Is the app easy to set up and use?
✓  Are the features useful and relevant to village life?
✓  Does VoiceMemories feel appropriate for Whiteley residents?
✓  Would you recommend it to other residents?

Please treat your participation as confidential for now. Nothing will be shared with other residents or the Trust before the group has reached its view.

Village Voice
Family Access

Family Access

Stay connected with your loved one at Whiteley Village. View their community news, events and stories.

Register for Family Access

Register to stay connected with your relative at Whiteley Village. Once registered your details will be verified and you will receive an email to confirm your account.

Family Access costs £10 per month. Payment is requested after your registration has been approved. No payment is taken today.

Check your email

We have sent a verification link to

Click the link in the email to confirm your address. Once verified your registration will be reviewed and you will hear back within 48 hours.

Registration received

Your registration is being reviewed. You will receive an email once it has been approved.

Village Voice
Family Access
Wellbeing
Your relative
Checking status...
Quick contact
Whiteley Village
Wellbeing Notes
Your private log

Record anything you notice about your relative’s wellbeing — a good day, a concern, a visit, a conversation worth remembering. Your notes are private and only visible to you. Every entry is date and time stamped automatically.

News
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You are viewing Village Voice as a guest. Some features are available to residents only. Request full access →
Me
Village Voice
What do you need today?
Thought for the Day
A moment of reflection — tap to reveal
Emergency
Contacts
Local Services
GP, pharmacy
News
Village updates
Events
What's on
Message Board
submissions
Community
Contacts
Stories
Our community voices
Surveys
Have your say
Documents
Village resources
Weather
BBC Weather
Clubs
Porthole wheel
👤 Personal Details
🏥 Medical Information
🆘 Emergency Contact (ICE)

This is the person emergency services will contact if you are unable to speak for yourself. Please keep it up to date.

💊 Medications
Add Medication
💊 Medication Reminder
Me
Your personal space
My Space
BBC Radio
My Shortcuts
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My Recordings
Record, transcribe and read
How it works
1
Hold your device near the speaker — radio, TV, podcast on another device.
2
Tap Start Recording. Record as much as you like — up to 10 minutes.
3
Tap Stop, then Save. Your recording is stored privately.
4
Tap Transcribe to convert speech to text — then read at your own pace.
Your Recordings
My Diary
Private recordings — only you can hear these

These recordings are completely private. No approval needed. Only you can hear them.

Your Recordings
Village Voice

Emergency & Contacts

Your nominated emergency contact

Emergency services

For life-threatening emergencies, fire, or crime in progress

Non-emergency police

For non-urgent matters or to report a crime

Whiteley Homes Trust
Main switchboard
Mon-Fri 9am-5pm
Out of hours emergencies
Evenings & weekends
Trust Teams
Housing Team
Mon-Fri 9am-5pm
Repairs & Maintenance
Mon-Fri 9am-5pm
Caretaking Team
7 days, 11am-10pm
Whiteley Drivers
Book transport within village
Community Team
Mon-Fri 9am-5pm · Events & activities
Village facilities
Village Shop
Mon-Sat · See handbook for hours
Village Post Office
Mon-Sat · See handbook for hours
Event Booking & Venue Hire
Village Hall, Conservatory, Church
Feedback & Compliments
feedback@whiteleyvillage.org.uk
Complaints
complaints@whiteleyvillage.org.uk
Council & Utilities
Elmbridge Borough Council
elmbridge.gov.uk
Affinity Water
Water supply
UK Power Networks
Electricity supply
National Grid
Gas leaks — call immediately
NHS and health
NHS non-emergency
24 hours, 7 days
The Manor Practice
Your local GP
Dentist
Hersham Dental
5 The Green, Hersham
Windsor House Dental
20 Queens Road
Walton Dental
71A Hersham Road
NHS dental helpline
Cannot find an NHS dentist?
Message Board
Post to WVRC
Questions & community messages

Local Services

GP surgeries
Accepting patients
Hersham Surgery
Pleasant Place, Hersham, KT12 4HT
01932 229033 — tap to call
Mon-Fri 8am-6pm
Check availability
Walton Health Centre
Rodney Road, Walton-on-Thames, KT12 3LB
01932 504410 — tap to call
Mon-Fri 8am-6pm
Pharmacy — tap for full details & hours
Standard hours
Hersham Pharmacy
Hersham Green Shopping Centre, KT12 4HL
01932 228667
Mon-Fri 9am-6:30pm · Sat 9am-5:30pm · Tap for full hours ›
Standard hours
P J Adams Pharmacy
4 The Green, Hersham, KT12 4HW
01932 221262
Mon-Fri 9am-6:30pm · Tap for full hours ›
Out of hours
Boots, Cobham
22A High Street, Cobham, KT11 3EB
01932 588772
Mon-Sat 8am-9pm · Sun 10am-4pm · Tap for full hours ›
Out of hours
Tesco Pharmacy, Brooklands
Tesco Brooklands, Weybridge, KT13 0XF
01932 611004
Mon-Sat 9am-9pm · Sun 10am-4pm · Tap for full hours ›
Hospital
A&E open 24hrs
St Peter's Hospital
Guildford Road, Chertsey, KT16 0PZ
01932 872000 — tap to call
Walk-in Centre
Ashford Hospital
London Road, Ashford, TW15 3AA
01784 884488 — tap to call
Transport
London Waterloo
Hersham Rail Station
Station Road, Hersham, KT12 4BB
03457 484950 -- tap to call
0.9 miles
Booking required
Surrey Community Transport
Door-to-door for those with mobility needs
0300 200 1003 -- tap to call
London Waterloo
Walton-on-Thames Station
Station Avenue, Walton-on-Thames, KT12 1NF
03457 484950 — tap to call
1.8 miles
London Waterloo
Weybridge Station
Station Approach, Weybridge, KT13 8JN
03457 484950 — tap to call
2.1 miles
Whiteley Village
On site
Wheels — Village Transport
On-site transport for residents. Bookings via the Trust office.
01932 825833 — tap to call
On site
Carpet Cleaning
Professional carpet cleaning service for resident cottages.
Contact the Trust office to arrange
On site
Window Cleaning
Regular window cleaning service for all resident properties.
Contact the Trust office to arrange
On site
Trust Office
The Octagon, Whiteley Village, Hersham, Surrey, KT12
01932 842360 — tap to call

Village News

Trust update

Insulation programme -- phase 2 begins 24 March

Loft insulation works will begin in Octagon Road properties from 24 March. Individual appointment letters have been posted. Contractors will carry Trust identification.

Today, 9:00am
WVRC

WVRC Update -- February summary

The Panel met on 12 February and discussed 14 resident submissions. Key themes included heating concerns and requests for improved social activities.

28 February
Trust update

Spring grounds maintenance schedule

Hedge cutting and path repairs throughout March and April. Some footpaths may be temporarily closed.

10 March
Notice

Village Voice app -- trial underway

The Village Voice Panel has launched this app on a trial basis. Your feedback is very welcome via the Message Board.

1 March

Events and Social

Listed in date order -- tap to add to your calendar

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Message Board

Submissions are read by the WVRC. For urgent matters use Emergency Contacts.
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Community Contacts

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Handbook & Documents

Resident Handbook v26.1
Full handbook · PDF · Published March 2026
Quick Reference
Repairs & Maintenance
Emergency — within 24 hrs · 0333 321 6349 out of hours
Uncontrollable leaks · Complete loss of power/water · Unusable toilet (only one) · Loss of heating Oct–Apr · Major structural damage · Gas leaks (call National Grid 0800 111 999 first) · Unsafe electrics
Urgent — within 5 working days
Slow containable leaks · Partial heating loss · Faulty shower (no other bathing) · Communal laundry · Insecure windows above ground floor
Routine — within 20 working days
Internal joinery · Tiling & plasterwork · Dripping taps · Extractor fans · Electrical sockets & switches · Blocked gutters · Damaged fencing
Your responsibility: Decorating · Replacing your own appliances · Light bulbs · Toilet seats · Plugs & chains · Shower heads · Broken glass (unless crime reference) · Damage caused by you or visitors
Key Rules & Policies
Visitors & Absence
Visitors may stay overnight. Stays over 3 nights need prior Trust permission. Under-16s may stay up to 3 weeks with written permission. You must not be absent more than 28 consecutive days without Trust agreement.
Vehicles & Parking
Speed limit 20mph. Register your vehicle with the Trust. No parking on Circle Road, pathways, lawns or gardens. More than one vehicle overnight requires prior written Trust permission. All vehicles must be road legal with valid MOT, tax and insurance.
Garden & External Areas
Conservation Area — no planting trees, climbing plants or ivy. No artificial grass. No trellis. Contact Estates Team before any landscaping. No flags, banners or bunting without Trust permission. Outside taps are communal.
Pets
Pets permitted with prior Trust consent. Must be registered with a local vet. Dogs must be microchipped, kept on lead in built-up areas and must not foul communal areas. Return a Pet Care Request form to the Housing Team.
Property Alterations
No adaptations or alterations without prior written Trust approval. Do not remove Trust fixtures or fittings. Oak Dressers and Oak Fireplaces are listed features — do not move, paint or damage. Loft space must not be used.
Anti-Social Behaviour
Zero tolerance. Noise nuisance, verbal/physical abuse, vandalism, harassment and criminal activity are all ASB. Normal day-to-day living (doors closing, cooking smells, children playing) is not ASB. Report concerns to the Housing Team.
Health & Safety
Fire Safety
All properties have mains-wired smoke alarms with battery back-up. If beeping contact the Property Team. Keep communal corridors clear — they are fire escape routes. In the event of fire call 999. Surrey Fire and Rescue offer free safe & well home checks.
Water Safety (Legionella)
If away for 7+ days or taps unused for 7+ days: run all taps gently for 3–4 minutes. Lower shower hose to base and run 3–4 minutes. Turn on slowly to avoid splashing. Flush toilet a couple of times before use.
Damp & Mould
Report concerns immediately to the Property Team. Reduce condensation: use pan lids when cooking, open windows when in use, keep trickle vents open, don't dry clothes on radiators, keep heating low and constant rather than high and intermittent.
Adverse Weather
When temperature forecast below zero, the Estates Team grit main roads and key pathways 7 days a week. Gritting bins are in each section for residents to treat individual pathways.
Smoking
Not permitted in any internal communal areas. Please be considerate of others and of Trust employees visiting — open windows to clear smoke before their arrival.
Oxygen Therapy
If using oxygen at home, notify the Trust and Surrey Fire and Rescue so they can update their records.
Village Facilities & Services
Community Café
Clubhouse, Octagon Road. Coffee, meals, cakes, beers, wines and cocktails. Terrace overlooking the woodland.
Mon–Thu: 10am–4pm · Fri & Sat: 10am–8pm · Sun: 10am–4pm
Village Shop & Post Office
Everyday essentials, fresh produce, frozen meals, bakery deliveries.
Mon–Fri: Shop 8:30am–2pm · PO 8:30am–2:30pm (Fri PO to 3pm)
Sat: Shop & PO 9am–12noon · Sun: Closed
Launderette & $econd Chance Shop
Located in the shop foyer. Washing machines and tumble dryers require tokens — purchase in the shop.
Library
Veranda to the left of the main shop entrance. Books and games to loan.
Open: Tuesday & Friday 10am–12noon (except Bank Holidays)
Swimming Pool
Open to residents at selected times. Warm, welcoming, 4 feet depth. First responders on hand. Ideal for swimming or joint exercise. Contact the Community Team for session times.
Whiteley Wheels
Resident-volunteer transport to medical appointments. Set prices for hospital and surgery destinations. Book in advance.
Contact: 01932 825833
Village Transport
Internal transport around the village to the Café, Shop, Church, Activity Centre and other areas.
Book: driver@whiteleyvillage.org.uk · 01932 825833
Bus Service
Regular service stopping at the Village Shop, Huntley House, St Mark's Church and Drapers Crescent. Connects to Hersham and Walton-on-Thames. Timetables at all stops. Fares vary — check with driver.
Church
St Mark's Church — North Avenue & Octagon Road. Open for private prayer weekdays. Sunday services.
Community Church — Huntley House. Sunday services. All welcome.
Venue Hire
Conservatory (small meetings), Village Hall (large events, stage, PA & lighting), St Mark's Church (100+ seats, hearing loop). Free for residents; minimum charge for refreshments.
Book: events@whiteleyvillage.org.uk · 01932 842360
The Octagon Magazine
Produced by villagers. On sale in the Village Shop. Contains news, photos, articles, quizzes and crosswords.
Complaints & Feedback
How to Complain
A complaint is an expression of dissatisfaction about Trust service, actions or inaction. A first-time service request is not a complaint.

Email: complaints@whiteleyvillage.org.uk
Phone: 01932 823673
In person: speak to any team member

Acknowledged within 5 working days · Responded within 10 days (Stage 1) or 20 days (Stage 2).
Feedback & Compliments
Email: feedback@whiteleyvillage.org.uk · Phone: 01932 825805
Housing Ombudsman
If the Trust's complaints process does not resolve the matter, contact the Housing Ombudsman independently.

Website: www.housing-ombudsman.org.uk
Email: info@housing-ombudsman.org.uk
Phone: 0300 111 3000
Write: Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET
Annual Tenant Satisfaction Survey
TSM standards set by the Regulator of Social Housing. Covers overall satisfaction, repairs, building safety, engagement, complaints handling and neighbourhood management. All residents can take part. Results published on the Trust website.
Whiteley Homes Trust website
www.thewhiteleyhomestrust.org.uk
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My Profile

My Medical Card
Whiteley Village
Why add medical information? If you have a fall or emergency away from home, a paramedic can scan your phone's QR lock screen to instantly see your details — even if you cannot speak. All fields are completely optional and only you control what is shared.
Personal Details
Full Name—
Date of Birth—
Address—
Blood Group—
Medical
Conditions—
Medications—
Allergies—
GP Surgery—
GP Phone—
Emergency Contact
ICE Name—
Relationship—
ICE Phone—
Notes for Emergency Services
—
Safe Zone monitoring
Optional location safety feature. Alerts family if you stray outside a defined area. Requires browser to remain open.
This is an opt-in feature. Your location is never stored or shared without your consent. You can stop monitoring at any time.

Surveys

Share your views. All responses are anonymous.

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Stories

Listen to the voices of our community. Share your own story.

Tip: after recording, always tap ✕ to close the recorder before leaving this page.

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A new thought every day of the year, chosen to match the season and spirit of the day.

Share your view

Submissions are read by the Whiteley Village Representatives Committee (WVRC).

Topic -- tap to select
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Admin access
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Whiteley Homes Trust
www.whiteleyhomestrust.org.uk
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